Privacy Policy

1. Introduction

CareNav 360 (“we”, “us”, “our”) is a healthcare recruitment agency specialising in senior leadership roles such as Registered Managers. We are committed

to protecting your personal data and handling it in a secure, transparent, and lawful manner in accordance with the UK General Data Protection

Regulation (UK GDPR) and the Data Protection Act 2018.

 

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, register as a candidate, submit an

enquiry as a client, or engage with our services.

 

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data

  • Full name

  • Date of birth

  • Gender

  • Professional title

  • Photographs or video interview recordings

Contact Data

  • Email address

  • Telephone number

  • Postal address

  • Social media or professional profile links (e.g., LinkedIn)

Professional & Recruitment Data

  • CV and employment history

  • Qualifications and training

  • References

  • Compliance documentation (e.g., DBS status if provided)

  • Salary expectations

  • Notes from interviews or screening calls

  • Video interview responses

  • Information about roles you apply for or are matched to

Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Usage data (how you interact with our website)

Marketing & Communication Preferences

  • Your preferences for receiving updates or communications from us

Aggregated Data

We may collect aggregated statistical data for analysis. This data does not identify you.

 

3. How We Collect Your Data

You provide data directly when you:

  • Register as a candidate

  • Submit a vacancy or enquiry as a client

  • Upload a CV or complete a video interview

  • Communicate with us by phone, email, or social media

  • Use our website or online forms

  • Book a call or meeting with us

We may also receive data from:

  • Job boards or recruitment platforms

  • Professional networking sites (e.g., LinkedIn)

  • Referrals from colleagues or employers

  • Publicly available sources

  • Background or reference checks (with your consent)

 

4. How We Use Your Data

We process your personal data for the following purposes:

For Candidates

  • Assessing your suitability for roles

  • Matching you to relevant opportunities

  • Presenting your profile to clients (with your consent)

  • Conducting screening calls and video interviews

  • Managing the recruitment process

  • Maintaining a secure talent pool for future opportunities

For Clients

  • Understanding your hiring needs

  • Presenting suitable candidates

  • Managing communication throughout the recruitment process

For Both

  • Improving our services

  • Responding to enquiries

  • Maintaining business records

  • Meeting legal or regulatory obligations

  • We only process your data where we have a lawful basis, such as legitimate interest, consent, or contractual necessity.

 

5. How We Store Your Data

Your data is stored securely on servers located in the United Kingdom.

 

We retain personal data only for as long as necessary to fulfil recruitment purposes or meet legal obligations. Typical retention periods:

 

  • Candidate data: up to 24 months from last contact

  • Client data: up to 36 months from last contact

  • Video interviews: up to 12 months unless otherwise agreed

  • You may request deletion at any time.

 

6. Who We Share Your Data With

We may share your data with:

Clients (Care Providers)

  • Only when you have agreed to be put forward for a role

  • Only relevant professional information is shared

Service Providers

  • IT and hosting providers

  • Email and communication platforms

  • Video interview platforms All providers are GDPR‑compliant and operate under strict data protection agreements.

Professional Advisors

  • Legal, accounting, or compliance consultants (if required)

Regulators

  • Where legally required (e.g., HMRC, ICO)

 

We do not sell your data to third parties.

 

7. Marketing

We may contact you with updates about roles, services, or insights relevant to your professional interests.

You can opt out at any time by emailing: privacy@carenav360.co.uk

 

8. Your Data Protection Rights

You have the right to:

 

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability (transfer your data to another provider)

 

We will respond to all requests within one month.

To exercise your rights, contact: privacy@carenav360.co.uk

 

9. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

You can manage or disable cookies through your browser settings.

 

10. External Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

 

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

 

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

 

CareNav 360

 

Email: privacy@carenav360.co.uk

 

Website: www.carenav360.co.uk

 

13. Contacting the ICO

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk